Measuring Competencies Using Expert System: Institutional Perspective

Competency Based Management (CBM) has become vital to any firm’s strategic position and organizational decision making. The role of Expert System (ES) is to provide a knowledge based information system that is expected to have human attributes in order to replicate human capacity in ethical decision making. In this paper a holistic framework is proposed to review the ES approach that will be practically feasible for organizational settings. It is based on the psychological conceptions of human competence and performance in the workplace. We explain the application of ES that can be used in an institute to systematically assess existing and future competencies required. Using an ES approach to Educational Institute with CBM will be able to more effectively use their limited resources to reap the more benefits from their investments in both people and technology.